By Maggie Adams and Connor Kozlecar
I’ll just say it. I hate dealing with merch! History has taught me that I prefer not to deal with any tasks that are in the physical world because I don’t have the same control as with tasks that can be completed online. Social media? Yes. Emailing? Yes. Marketing? Yes. Slacking humans I work with? Yes. Sending a shipment of vinyl across the ocean in hopes that it’ll arrive to a hotel during a very specific window of time that corresponds with an artist passing through on tour? NO. Absolutely not. However, there are some things in this life that must be dealt with! Our intern King, Connor, is amazing at handling the logistics of merch, and saves me from that hassle. I, on the other hand, can tell you about merch from a marketing and sales perspective. Read on if you’ve ever felt overwhelmed by either aspect of your merch business! - Maggie
Connor modeling a rare Olivia Management t-shirt and the best trucker hat that ever existed courtesy of Smooth Hound Smith.
quality over quantitY
If you have a plethora of fans that’ll buy up anything and everything you put in your store than you may at first have an averse reaction to this point. If you’re one of those people, I’m not necessarily talking to you. Sounds like you have great fans. But if you’re a DIY musician who’s growing your fan base and who has limited funds, then this is for you! It might seem like the better play to put up a lot of different designs on your store so that there’s something for everyone. However, paralysis of choice is a real thing. I can’t tell you how many times I’ve gone to an online store with the intention of spending money (even using a gift card!) and become overwhelmed by all the options. To avoid your fans experiencing this on your web store, invest time and money into being really intentional about what you offer. Look at the buying history of your fans, and decide on products and high quality designs that not only represent what your fans like, but also accurately represent your brand. -Maggie
Work with companies that you trust or that have come highly recommended.
Stickers: Sticker Mule - Check out our full blog post about Sticker Mule, and then head to their site to check out their offerings!
T-shirts & Posters - Friendly Arctic - We can’t say enough good things about this team! They’re a screen printing company that handles all aspects of the merch ordering process from design to printing to shipping, and even in special cases, to fulfillment. Their design team is cool and creative, and you’ve probably seen their eye-catching work in the wild before. Not only are they quality designs, but they’re also affordable. Once you begin the order process, they’re wonderful at communicating about your designs, costs, and what to expect. We work with them for designs as often as possible!
Fulfillment - Port Merch - These guys are pros at what they do. Just check out their client list, and it speaks to their trustworthiness and expertise in the field of artist merchandise fulfillment. Head to their info page which includes just about everything you’d ever want to know about working with them!
On-demand products - Printful - If paying for merch in large quantities up front scares you, then consider companies like Printful! You can order on-demand or one-off designs. They’ll print, fulfill, and ship the product to wherever it needs to go. Printful also integrates with most website hosts, which makes life much easier if you want to continue running our online store and just add a few printful products to your existing offerings.
Collect designs along the way
Our very own Smooth Hound Smith does a great job of this! One way to gather designs over time is to be aware of fans that might be posting fan artwork for fun. Usually they’ll tag you. Maybe they’ll even hashtag your band name. Save those to your Instagram account or a dropbox folder with that person’s handle or email address. You can even reach out on the spot to the fan and negotiate a fee for you to use their work on your merch. And oftentimes because they’re a fan, it might be more affordable than going to a popular designer that all of your friends are using! Another helpful habit to start is reaching out to designers or visual artists when you’re scrolling through your feed and you see a design you like! You can even create a spreadsheet or dropbox folder with designers and examples of their work for the next time you need inspiration for a new piece of merch. - Maggie
Take the time to work out a manageable process to fulfill orders.
Process is everything! As a company, we strive to work through every process to the point of ease and excellence. Basically, if we see something that doesn’t work perfectly or could be better in some way, we change it! Recently I took the initiative to migrate our Ecommerce fulfillment system over to a newer, more user friendly, and overall time-saving system called Shipstation. The biggest upgrade in this change was the fact that our new system directly integrated into the selling channels that we use for our artists. What this means is that as soon as we received an order for any one of our artists, our new system would automatically gather all of the information from the website (SquareSpace in our case) and populate a new order with a unique shipping label all on its own, basically eliminating several tedious steps in our old process. Next, after filling out just a few dropdown fields and pressing a single button, our new system will have: 1. Created a shipping label 2. Automatically fulfilled said order in SquareSpace 3. Sent a confirmation email with tracking info to the customer and 4. saved me probably 10 minutes on shipping a single order. And let me tell you, that extra 10 minutes multiplied by a bunch of orders is game changing. Ultimately, taking the time to find a system that works best for you and your situation is paramount. Once you find your groove, get in a routine, and get going with the right tools, you will be able to spend less time worrying about fulfillment and more time doing the things you are passionate about! -Connor
Try using a tool or system that will help you deal with organization.
Try thinking big. When it comes to efficiency for systems like these, it’s all about organization and practice. If you don’t care to work through an online system that keeps track of everything for you because you can’t afford it, thats fine! Just get in the habit of thinking ahead, being meticulous about your logging and inventory tracking, and thinking ahead. For many, the shipping system that you use online will keep track of your inventory for you! For us, since it integrates with several of our other processes, we use Airtable to keep track of all of our artists inventory, and have made it a habit in our fulfillment process to manual adjust it every time we remove or add a piece. It’s all about consistency here people! If you are a pen and paper person, try using a google doc instead! If you already use a typical spreadsheet, look into systems that integrate those options directly into your selling channels! If you have more inventory than you know what to do with, break it up into chunks and take it piece by piece. Its all about what you’re comfortable working with and that you have an organized, consistent plan/process! - Connor